FAQ

ABOUT US

Dark Ink is a specialty release site run by Acme Archives located in Burbank, CA.  Our artwork has been officially licensed through Lucasfilm, DreamWorks, Twentieth Century Fox, Microsoft, Saban and Iron Maiden.  All prints come with a certificate of authenticity.  More artwork can be found at our other site:  Acme Archives Direct

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Orders generally ship within 2-3 business days unless noted otherwise on the product page (ie timed releases or pre-orders).  Orders placed during releases or sales may take longer to ship.  We don't ship partial orders and will hold an order until complete before shipping.  Once an order is shipped, an email notification with tracking number is sent.

HOW  IS THE ARTWORK SHIPPED?

All prints are shipped rolled unless otherwise noted on the product page.  Prints are shipped with kraft paper in sturdy shipping tubes.  Orders for 3 prints and under are shipped in 3" wide tubes.  Orders for 4 prints and over are shipped in 4" wide tubes.  Specialty items like character keys are shipped separately when ordered with prints.

CAN I COMBINE SHIPPING ON ORDERS?

If you would like to combine shipping on orders, please contact us as soon as possible via our contact form with the order numbers you would like combined.  If the orders have not entered processing, we more than likely will be able to combine them for shipment.  Notes added during check out to combine orders DO NOT guarantee that we will see them in time to combine orders.  Shipping refunds typically take 24-48 hours.

CAN I REQUEST A SPECIFIC NUMBER?

If you would like to request a specific number, please contact us via our contact form with the order number and the number you are requesting as soon as possible.  We don't guarantee that we can fill number requests.  Number requests added in the notes section during check out do not guarantee that you will receive that number.

DO YOU SHIP INTERNATIONALLY?

We do ship internationally via USPS First Class International Mail & USPS Priority International Mail.  International customers are responsible for any customs fees assessed by their country. Customs can delay a shipment from 3 days up to a month depending on the location.  Unfortunately we can't do anything to speed up customs processing.

WHAT SHIPPING METHODS ARE AVAILABLE?

US orders ship via USPS Priority Mail with signature or no signature options or Fedex Home Delivery.

International orders ship via USPS First Class International Mail or USPS Priority International Mail (with insurance)

International orders are subject to import duties, taxes and charges which are not included in the item price or shipping charges.  **These charges are the customer's responsibility.**
Please check with your respective country's customs office to determine what the additional costs are prior to shipping. Customs values will not be marked below value or as gifts because US and International government regulations prohibit such behavior.

We currently do not offer local pick up.  Please note that once an item has shipped, we can't make changes.  Please make sure that your shipping address is correct when you receive your initial order confirmation.

Orders that can not be delivered and are returned to us will not be refunded shipping charges. If a returned order is requested to be reshipped, additional shipping charges will apply. When an order is shipped, an email with the tracking number is sent to the email address listed on the order. The tracking number is provided so the customer will be able to see an estimated date of delivery, failed delivery attempts and customs delays as well as other helpful information through the carrier's site.

Orders shipped via USPS First Class International Mail are not insured and will not be refunded or replaced if the package is damaged or lost. We cannot put traces on USPS First Class International Mail packages. Orders shipped via USPS Priority Mail (no signature required) will not be replaced if the package is listed as delivered on the carrier's site.  Exceptions may apply on a case by case basis.

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

Visa, Mastercard, American Express and Paypal.  Payment is processed when the order is placed.

ARE SOLD OUT ITEMS RESTOCKED?

Since our prints are limited editions, once a print is marked sold out, it means all prints in the edition have been sold and there are no more available in the edition to sell.  Limited editions are not reprinted.  A print may be temporarily marked out of stock if we run out of inhouse inventory and are expecting to receive more inventory in the near future (for example, we are waiting for an artist to sign prints or we are waiting for more prints to be shipped from the printer).

ARE THERE LIMITS ON HOW MANY PRINTS I CAN ORDER?

Some new releases may be limited to only 1 or 2 prints per customer.  This information will be noted on the product page.  Orders that circumvent our quantity limits will be canceled and refunded in their entirety without notice.  Our general stock items without quantity limitations listed are limited to 5 prints per customer.

CAN I CANCEL OR RETURN MY ORDER?

All sales are final.

WHAT IF MY ORDER ARRIVES DAMAGED?

Please contact us within 10 days of the delivery date using our contact form if you have received damaged artwork (do not send images unless we request them).  Replacements are issued with the same number as the damaged piece. If we don't receive a response after 14 days when a replacement request is initiated, we will cancel the request.

ABOUT THE ARTWORK

Silk screen printing utilizes a stencil method of print making in which a design is imposed on a screen of polyester or other fine mesh, with blank areas coated with an impermeable substance. Ink is forced into the mesh openings by the fill blade or squeegee and by wetting the substrate, transferred onto the printing surface during the squeegee stroke. As the screen rebounds away from the substrate the ink remains on the substrate. It is also known as silk-screen, screen, serigraphy, and serigraph printing. One color is printed at a time, so several screens can be used to produce a multicoloured image or design. There are various terms used for what is essentially the same technique. Traditionally the process was called screen printing or silkscreen printing because silk was used in the process prior to the invention of polyester mesh.

A lithograph print is created by creating a plate with the image to be printed.  Color images are produced using a four-color separation process, in which four different plates are made for the cyan, magenta, yellow, and black inks; when the plates are printed, the colors blend together visually, creating a color image. This printing technique takes advantage of the fact that oil and water do not mix.  The plate is brushed with rollers coated in water, and then with rollers covered in ink.  The ink is attracted to the parts of the plate which were exposed earlier, while the water keeps the unexposed portions clear so that they do not smear or transfer ink.  Then, the plate transfers the ink to a rubber roller know as a "blanket," and the blanket rolls across the paper; typically the paper is fed between the blanket and another roller to ensure that the image stays crisp.

A giclee print is a high-resolution reproduction done on a special large format printer.  Giclees are printed with archival quality inks onto a variety of substrates such as convas and fine art paper.  The French term "Giclee" literally meaning "spray of ink," is used to describe these prints.  Precision nozzles spray up to a million microscopic droplets per second onto fine art paper.  The giclee printing process provides excellent color accuracy and highly detailed prints. 

Unless otherwise noted, all prints are numbered and come with certificates of authenticity.

HOW CAN I SUBMIT ARTWORK?

If you would like to submit your artwork or get more info about becoming one of Acme/Dark Ink's artists, please email us at artsubmissions[@]acmearchives.com.  Please do not submit artwork via our contact form.